Physical Products

• All orders are shipped within 1-4 business days of order placement. This means that customers must allocate up to 4 business days on top of the delivery timing of the shipping option selected at checkout.

• Upon being shipped, customers receive an email with a tracking number.

• We ship discretely! Nothing on the outside of the parcel indicates that sexual or pleasure-related contents are inside.

• Due to the intimate nature of our products, we have a no return policy (no refunds or exchanges) except in the very rare case that the product is damaged upon arrival. In this case, customers should email hello@empoweredwoman.ca immediately and must be able to provide photo evidence of the damaged product. We will then provide an immediate replacement at no extra charge.

• We do not take responsibility for instances in which the customer does not receive an order due to entering the incorrect shipping address at checkout. In this case, the customer can re-submit a new order. If the parcel is recovered (i.e. parcel is returned to us due to non-delivery), we will happily re-ship the order provided that the customer completes payment for the additional shipping & handling charges.

• If a customer does not receive an order due to the parcel being lost or stolen, we file an investigation with Canada Post. If your tracking number indicates that the parcel has been delivered and you have NOT received it, please contact us hello@empoweredwoman.ca

• If an order is returned to us (i.e. non-delivery due to customer failure to pay customs charges to the respective company), we will happy re-ship the order provided that the customer completes payment for the additional shipping & handling charges.

• We are not responsible for custom fees, duties, or taxes imposed upon international customers. In some cases, the customer may be required to pay customs fees to receive the parcel into their country. These charges are unpredictable and are not covered by The Empowered Woman.

Digital Products (Online Courses)

• In the event that a user is dissatisfied with their online course experience, the user is eligible for a full refund provided that they can provide evidence of completing ALL coursework. Incomplete participation or “buyer’s remorse” will not be accepted as valid reason to provide a refund. Thank you for understanding this policy as it protects our valuable content from being consumed, copied, &/or redistributed at no extra charge to the user.

• Course enrolments that occur under special circumstances (i.e. a promotional offer in which the customer receives physical products in addition to accessing digital products), the user forfeits their right to refund.